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Terms and Conditions

Customer Care


If you have any questions, feedback or issues with your order, please email Academic Dress Hire customer service at info@masseygowns.org.nz
 
Our customer service department will endeavour to respond to your enquiry as soon as possible.
 
  • Your order will be available for collection during the 24 hours prior to your ceremony unless your ceremony is on a Monday.
  • Please note you will be invoiced a second hire fee if your robes are not returned by the deadline specified for your ceremony. Normally the deadline is 24 hours following your ceremony. For example, for a ceremony at 2:30pm on a Monday, the return deadline will be 2:30pm on the Tuesday.  
 
  • If your robes are not returned or returned damaged
  1. You are liable to pay a replacement fee of
    • $195 per Gown​​
    • $75 per Trencher
    • $100 per Bonnet
    • $155 per Bachelor Hood
    • $90 per Bachelor Honours Hood
    • $70 per Masters Hood
    • $100 per PhD Stole
    • $75 per Massey Diploma Stole
  2. And you are liable for all debt collection charges should the invoice remain unpaid after 30 days.
  • Hired robes must not be taken out of the country. You must buy your robes if you wish to take them overseas.
  • The hirer must take responsibility for ascertaining in each case, that the wearer is entitled to wear the academic robes that have been ordered.
  • You will receive a full refund should your order be cancelled at any time prior to graduation week.
PLEASE  NOTE ; BY PLACING YOUR ORDER WITH US YOU AGREE TO YOUR INSTITUTION AND US SHARING YOUR GRADUATION DETAILS TO ENSURE YOU RECEIVE THE CORRECT REGALIA FOR THE CORRECT GRADUATION.
 

Security & Privacy

 
Shopping on the internet should be as enjoyable and worry free as shopping in a store, therefore the security of your private information is our top priority. Our DPS security system encodes your credit card and contact details to ensure its safe transfer.
All payments are processed via a secure payment gateway operated by BNZ.
 
We understand and respect our customers need for privacy. Therefore you can be assured that we will not sell your name to any third parties. It is necessary for us to obtain your contact information in case we need to contact you regarding your hire or purchase. To notify you about our upcoming promotions we may also contact you via e-mail. You will be given the opportunity to decide to join/be removed from the list. If you wish to have your name removed from our e-mail distribution list you may unsubscribe at any time.

Shipping Information - Overview

 
All Casual Hire & Sale orders are shipped by courier. We aim to send all orders within 3-5 business days of receipt of payment.
 
You should then allow up to 3 business days for your package to arrive at your New Zealand address.
 
Please note that during peak seasonal dates, delivery time frames are longer (particularly the November/December Christmas period). In general, we are closed in January.
 

Shipping Costs

 
Our flat-rate shipping & handling fee is:

$10.00 for deliveries in North Island
$15.00 for deliveries to the South Island
Rural deliveries extra charges will apply.
 
Customers please note: Additional postage charges may apply if your order needs to be split into separate parcels due to size and weight.
 

Ordering and Paying

  
Your Casual Hire or Sales order will ship after confirmation of payment is made and approved. No items are considered sold until the item has been fully paid for and dispatched.
 
 
SHIPPING-New Regalia
Once payment is received and confirmed, your order will be picked, packed and labelled and the courier will collect your parcel for delivery.
 
REGALIA HIRE
Once payment is received and confirmed, your order is reserved. All graduation hire stock must be collected during notified periods unless agreed otherwise.
 
Deliveries:
Couriers take 2-3 days in New Zealand to deliver to major metropolitan areas. However service time may vary between 1 and 5 days.
 
Please ensure you give us an address where someone will be available to sign for and receive your parcel during week days.
 
We do not deliver items at weekends.
 

Stock Control

 
We make every effort to ensure that all products ordered are in stock. Our inventory is checked daily for out of stock or limited quantity items.
 

Payment Options

 
Below are the methods ACADEMIC DRESS HIRE accepts through our secure online checkout system.
  • Visa
  • MasterCard
We also accept online bank transfers and A2A(Account to Account). Customers can pay by EFTPOS or by cash at our office during business hours. Monday to Thursday 9am to 3pm outside holiday time. Note we do not normally work in January.
 

Returns Policy


Please choose your purchase carefully and we will provide a full refund, less postage, should you not be happy with your order for any reason. Exchanges must be returned and exchanged within 10 working days of the original purchase date.
 
If the goods are faulty in anyway contact us immediately. Contact us or info@masseygowns.org.nz
 
All other return postage is at the customer’s expense.
Post or courier your returns to our address below:

ACADEMIC DRESS HIRE
Refectory Road
Massey University
Tennent Drive
Palmerston North 4474
 

Colour on the Internet


Every effort has been made to ensure the product colours shown on the website are as close as possible to the actual colours, however, different computer screens may show slight variations. If you are unsure about the colour of any garment, please enquire before purchasing.
 

Force Majeure


Should any case beyond the control of ACADEMIC DRESS HIRE, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in transit, difficulty in procuring components, embargo, accident, emergency, act of God, or other contingency, interfere with the delivery by ACADEMIC DRESS HIRE, or with the performance by ACADEMIC DRESS HIRE of any of its obligation under these Terms, ACADEMIC DRESS HIRE shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel and shall not be liable to the Buyer in any respect.
 

Cancellation

 
We will provide a full refund all orders cancelled up to 1 week prior to graduation. To cancel your order, email us info@masseygowns.org.nz
 

Hire Regalia - Additional Terms and Conditions

 
 ACADEMIC DRESS HIRE agrees to lease the property described in the invoice/contract to the HIRER on the following terms and conditions.
 
The HIRER acknowledges that in any case of default of these terms and conditions ACADEMIC DRESS HIRE may require the services of a debt collection agency at the Hirer's cost.
 
The property that the HIRER takes possession of, as detailed in the invoice/contract is owned by ACADEMIC DRESS HIRE.
 
The HIRER has examined the property and acknowledges that the property is received in good condition and is safe and suitable for its intended use.

ACADEMIC DRESS HIRE will not be liable in any way in respect of any claim made against the HIRER for any damage caused by the Hirer's use of the property.

ACADEMIC DRESS HIRE will not be liable to the HIRER or any third party for any damage or loss resulting from any defect, failure, or breakdown in the property from any cause. Such cause presumes an absence of any negligence on the part of ACADEMIC DRESS HIRE.
 
The HIRER agrees to return the property to ACADEMIC DRESS HIRE in the same condition as received, fair wear and tear accepted, on the return date detailed in the invoice/contract. Unless the invoice/contract is amended to state otherwise, the HIRER will return the property to ACADEMIC DRESS HIRE at its premises noted in the invoice/contract. ACADEMIC DRESS HIRE reserves the right to demand immediate return of the property on any breach of these terms and conditions. ACADEMIC DRESS HIRE reserves the right to charge additional hire time if the property is not returned by the specified date. The HIRER agrees not to use the property in violation of any law, statue or regulation. The laws of New Zealand apply.
 
If the property is retained beyond the return date, without the express written permission of ACADEMIC DRESS HIRE, the HIRER renders him or herself liable to arrest for conversion or theft. ACADEMIC DRESS HIRE reserves the right to sue for the breach of the bailment conditions set out in the invoice/contract.
 
The HIRER agrees to pay ACADEMIC DRESS HIRE the fee, and a bond if that applies, by the due date set out in the invoice/contract.
 
The HIRER agrees that he or she will retain possession and control of the property throughout the period of hire.
The HIRER agrees that he or she is liable to ACADEMIC DRESS HIRE for any loss of property, or part of the property, and may be required to meet the replacement cost of the property.
 
ACADEMIC DRESS HIRE reserves the right to retain a cancellation fee on any cancelled bookings.

We are unable to refund any donations made to Graduate Women Manawatu Charitable Trust Inc.
 
We reserve the right to alter and/or add to our hire terms and conditions as required. Any amendments to our terms and conditions will be posted on our website and will be effective immediately upon the posting of those terms and conditions on our website. The hirer is responsible for ensuring that they are aware of the latest terms and conditions and that hire of any items is an acknowledgement by the hirer of our terms and conditions as amended.
 
The terms and conditions on this website are the terms on which ACADEMIC DRESS HIRE offers the hire of regalia. In hiring any items of regalia the hirer accepts these terms and conditions. If the hirer does not accept these terms and conditions they must not proceed with the hire.
 
ACADEMIC DRESS HIRE guarantees that we will NOT provide any of the hirer's personal information to any other third party other than their Institution, without prior consent and knowledge. Graduate Women Manawatu Charitable Trust Inc. t/a Academic Dress Hire will consult the hirer's Institution i.e Massey University or UCOL to ascertain that they have the full correct details.
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Thank you ADH, great service as usual J


Lisa - Hawke's Bay

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 locationLOCATION

Refectory Road, University Avenue
Massey University
Tennent Drive
Palmerston North

phoneCUSTOMER SERVICE

06 350 4166
info@masseygowns.org.nz
Monday - Thursday 9am - 3pm
For extended Graduation hours, click here